Customer Service

Our commitment to customer service at NRS (Northwest River Supplies) begins the moment you browse our website, send us an email, or pick up the phone.

Contact Us

877.677.4327

NRS Customer Service Representatives are available to answer your calls weekdays 6am to 6pm and weekends 9am to 3pm. (All times Pacific.)

service@nrs.com

We’d love to hear from you. Contact our friendly customer experience team directly or via our online form.

Our Address

1638 South Blaine Street
Moscow, ID 83843

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Holidays & Closures

NRS is closed on Memorial Day, Fourth of July, Labor Day Weekend, Thanksgiving, Black Friday, Christmas, and New Year’s Day. On Christmas Eve, we close at noon.

Flagship Store

Our on-site Flagship Store is stocked and ready to showcase the best of NRS. Learn more.

International Customers

To learn more about international orders—including shipping, costs, and dealers—please visit our NRS International resource.

Quick Links

Return Instructions Repairs Info Rock Solid Guarantee Shipping Info Payments & Tax Info Warranty Registration Order History Detect Fraud Websites

Flagship Store

The NRS Moscow flagship store is open Monday through Friday from 9–5 and Saturdays from 9–3.

Curbside pickup service is available for call-in orders (877.677.4327). Please allow 24 hours for our warehouse staff to fulfill your pickup order.

The NRS Flagship Store is traditionally closed on the following days: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas, and New Year’s Day. On Christmas Eve, we also close at noon.

Media Inquiries

Journalists, publications, broadcasters and other media outlets—we want to hear from you! Send requests for NRS news, public comment, or products for review to: mediainquiries@nrs.com

(Note: We will not respond to advertising or other solicitations submitted to this address.)

Our current archive of press releases and news is available in the NRS Newsroom.

Unsolicited Ideas Policy

We always enjoy hearing from you. Feedback from our customers is very important to us; it helps improve existing products and innovate new ones. However, there’s an important difference between product feedback and an idea or proposal that you share with us.

We have a very robust internal research and development organization. At any one time we have dozens of gear projects in the works, some of them years in the making. Your idea may be unique, but there’s also a good chance that we are working on something similar.

To avoid hard feelings we simply do not accept such unsolicited ideas or proposals. Please do not send them to us. We wish you the best in developing your product and when it comes to the marketplace we’ll certainly consider carrying it.