Hassle-Free Returns

Welcome to the Hassle-Free Returns process. Submit your information below to send your item back to NRS, free of charge. Please carefully read through this list to see how we can best help you return your item. This service is only valid for US addresses.

Full cash refunds are offered for items purchased through NRS up to 90 days from the date of purchase. Items must be returned in new condition with correct packaging and tags attached. Items returned after 90 days and/or not in new condition will be evaluated by NRS to determine whether any in-store credit may be issued.

Items purchased through a dealer must be returned to that dealer for a cash refund. Items returned to NRS that were purchased through a dealer may be eligible for full or partial account credit if proof of purchase is provided.

Items that don’t perform as expected can be returned to NRS for a warranty evaluation regardless of where the item was purchased (proof of purchase is required).

Would you like to order a replacement item? Please order your replacement online at nrs.com or by calling 877-677-4327. You will be charged for your online order now, but once we receive your return we’ll credit you for the original purchase price.

If you are an NRS Outfitter or Distributor, please follow these steps. If you are a Pro customer, please follow these steps.

• All items purchased through Amazon.com must be returned to Amazon for a refund.
• You cannot use this service to return a flammable item (including but not limited to: adhesives, glues and solvents) or CO2 cartridges.
• For inflatable boats, call 877.677.4327 for instructions.
• All returned items must be clean and dry. Items returned wet or soiled will not be processed and will be returned to the customer at the customer’s expense.
• Oversized items returned using the pre-paid label may be charged an oversized surcharge for the return shipment.
• Note: if you’re in Alaska or Hawaii, you cannot use this label for the return of any oversized items. Additionally, this service can take 2–4 weeks to reach us from these locations.
• Affirm customers: please note that due to Affirm’s policies, NRS can only issue refunds if we receive and process your returned items within 120 days from the original date of purchase.

If you purchased a product directly from NRS, you are welcome to return it for a refund. Use the link below to begin a Return Authorization and let NRS know what is coming back.

Please note: international customers are not eligible for free return shipping. You are responsible for all shipping costs, duties and taxes.

• All returns must include a Return Authorization form and items must be clean, dry and like new.
• Full cash refunds are offered for items purchased through NRS up to 90 days from the date of purchase.
• Items returned after 90 days and/or not in new condition will be evaluated by NRS to determine whether any in-store credit may be issued.
• Items purchased through a dealer must be returned to that dealer for a cash refund.
• We will not accept returned flammable items (including but not limited to: adhesives, glues and solvents) or CO2 cartridges.

Please call 001-208-882-6704 or email us at service@nrs.com with any additional questions regarding your return.

1. If you are an NRS Outfitter or Distributor, please fill out the Wholesale Returns Authorization Form.
2. Pre-paid shipping labels are not available for wholesale customers.
3. All returned items must be clean and dry.
4. Call 800.243.1677 if you have questions.

Pro customers are not eligible for free return shipping. All returns must include a Return Authorization form and must be clean, dry and like new. Items returned wet or soiled will not be processed and will be returned to the customer at the customer’s expense.

Full cash refunds are offered for items purchased through NRS up to 90 days from the date of purchase. Items returned after 90 days and/or not in new condition will be evaluated by NRS to determine whether any in-store credit may be issued.

The Hassle Free Shipping Label may be used for the return of soft goods and apparel; oversized items may not use the Hassle Free Shipping Label. A $8.95 fee or credit reduction will be incurred in conjunction with the appropriate use of the Hassle Free Shipping Label. Submit a Return Authorization form to receive the Hassle Free Shipping Label. (Note: if you’re in Alaska or Hawaii, this service can take 2–4 weeks to reach us.)

You may not use a Hassle Free Shipping Label if your items are or include:

• flammable (including, but not limited to: adhesives, glues and solvents)
• CO2 cartridges
• oversized items; this includes, but is not limited to: inflatables (rafts, IKs, SUPS), coolers, dry boxes, campsite counters, frame pieces over 48", firepans, paddles or oars.

You are responsible for all return shipping charges for the above category of items.

If you wish to use your own shipping method, or have oversized or other items that do not qualify for the Hassle Free Shipping Label, please ship to:

NRS Attn: Returns
1638 South Blaine Street
Moscow, ID 83843

Please contact us if you have any questions regarding your return.

Affirm customers: please note that due to Affirm’s policies, NRS can only issue refunds if we receive and process your returned items within 120 days from the original date of purchase.

All NRS used items are sold as-is and without warranty. However, if you are not satisfied with your purchase, you may return it within 30 days for a refund.

Returning Used Items

• Used items returned to NRS within 30 days of the original purchase date are eligible for a refund.
• Items must be returned in good condition, as sold, to qualify for a refund.
• NRS does not pay for return shipping on used items. If you choose to use our Hassle-Free Returns label*, we will deduct the cost of shipping from the refund amount.
• NRS does not offer exchanges on used items. However, you may return the original used item within the 30-day window for a refund and shop for a replacement item at nrs.com.

Please ship your used items to:

NRS Attn: Returns
1638 South Blaine Street
Moscow, ID 83843

Please contact us if you have any questions regarding your return.

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*You may not use a Hassle Free Shipping Label if your items are or include:

• flammable (including, but not limited to: adhesives, glues and solvents)
• CO2 cartridges
• oversized items; this includes, but is not limited to: inflatables (rafts, IKs, SUPS), coolers, dry boxes, campsite counters, frame pieces over 48", firepans, paddles or oars.

You are responsible for all return shipping charges for the above category of items.